We're happy to help!

We're here to answer any questions about our service, products or anything else related to your milkround.

Our friendly help assistant Ernie is available 24/7 and our Customer Service Team is available Monday to Friday 8am to 6pm, 9am - 3pm on Saturday and Sunday, and 8am - 1pm on Bank Holidays to respond to more complex queries.

During the holiday season, we’ll be operating on a modified schedule, so we may not get back to your query right away.

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Christmas customer support HOURS

Sat 24th Dec: 7:00 - 13:00

Sun 25th to Tues 27th Dec: Closed

Wed 28th Dec: 07:00 - 18:00

Thurs 29th Dec: 07:00 - 18:00

Fri 30th Dec: 07:00 - 18:00

Sat 31st Dec: 7:00 - 13:00

Sun 1st Jan: Closed

Mon 2nd Jan: Closed

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Report an issue with your delivery

Please go to your delivery calendar, select the relevant date, and click on the report an issue button.

Frequently asked questions

If you've got questions, we've got answers in our FAQs section.

Help assistant

If you need any help, our assistant Ernie (in the bottom right hand corner) has all the answers, no fuss.

Ernie can help with all sorts:

  • Delivery queries
  • Account queries
  • Order queries
  • App or website issues
  • Sales queries
  • Coupon queries
  • Product queries
  • Payment queries
  • Stopping your active milkround