Frequently asked questions

The first payment is taken on the day you place your order. From there on in the payments are taken on the same day that the first payment was made.

Our drivers work hard through the night ensuring your deliveries are there for 7:30 each morning, dependant on your place on the automated route, your delivery will arrive between 12:00 am and 7:30 am.

Our routing software is an automatic system that allows us to deliver to the maximum number of houses overnight. If you require delivery by a particular time earlier than 07:30 am please get in touch and it will be passed on to the milkman to see if he can accommodate the delivery times. There will be no guarantee of delivery by this time.

Yes, when placing your order, there is a text box available for ‘Landmarks’ feel free to leave any information in here for our drivers that will make the delivery easier for them and more suitable for you.

No, you can order your subscriptions on as little or as many delivery days as you like.

No, you can order as little as you want on a few delivery days as you like.

This small delivery fee allows us to offer no minimum order value. This covers the delivery across all days in the week. The delivery charges apply for all orders up to £8 per week.

Simply login to your account and navigate to your paused subscriptions. Click the 'resume' button and the system will reactivate your subscription.

If you have paused your account and need it paused for a longer period, follow the steps above to resume it and then pause it again selecting a longer end date.

To refer a friend you could just tell them about it. But if you do it through your account you will also receive delicious treats. In your account navigate to the refer a friend link and we'll generate a code for you. Your friend then signs up and completes a checkout with that code and you both receive treats.

We do hope this has been delivered, we do ask to check if the items have been left in a different place to usual or out of sight, if this is not the case please contact us within 24hours of the delivery so we can fully investigate this, anything out of 24hours unfortunately we will not be able to look into.

The one time orders will arrive with your next scheduled delivery. We will not deliver this to you on a day where we do not have a subscription down for delivery.

To cancel your subscription please call us between the hours of 10am - 6pm Monday - Friday on 01282 861845.

It may take up to 7 days for the process to be completed.